Grumpy Moody People » Australian Institute of Management

Communication
Dealing with Grumpy Moody People ( 09C17 )

Considering the variation in people's temperament and personality in the workplace it is obvious that at times people may appear grumpy or moody and difficulties may arise. This program covers the reasons for people appearing grumpy and moody, and also managing some difficult people. It is interactive and will present some useful ways of managing these situations.

Location
AIM SA - Centre for Management Development

Duration
1 Day, 9am - 4.30pm

Recommended For
Anyone who needs to better understand and deal with difficult co-workers.

Content

Causes of moodiness
Dealing with conflict
Assertiveness
Personality and behaviour
Values, attitudes and feelings
Teams that have difficulties with team members
Managers role in dealing with difficult workers

Learning Objectives

Understanding self esteem and its effect on mood
Define what is grumpy
Define moody
How to effect change in the workplace
Conflict styles
Interpret malicious obedience
Deal with moody and difficult managers
Define causes of grumpiness
Understand harassment and how to avoid it
Understand how to intervene in team difficulties

Click here to download course outline PDF.

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Training Resources

1.	AIM SA Qualifications Handbook (PDF)
2.	AIM SA Learning Pathway (PDF)
3.	Training Information & Policies (PDF)
4.	Government Training Incentives
5.	Skills Recognition
6.	Booking Terms & Conditions

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